Support

Pre-Sales Support

For pre-sales support please use our contact form and select "Sales Advice" from the Category field before you submit your message.

Post-Sales Technical Support

Post-sales technical support is provided to all clients with a Email Scan subscription. Technical support can be initiated via Live Chat, telephone or by sending details of the support issue to support@emailscan.co.uk. Alternatively, please use our contact form and select "Technical Support" from the Category field before you submit your message.

Email Scan technical support is provided by experienced IT systems engineers with specialist knowledge in business email filtering. All  technical support issues are logged in to a support ticket system which allows your support request to be tracked quickly through to completion.

FAQ

Answers to frequently asked technical and non-technical questions.

Knowledge Base

We've got years of experience as email filtering specialists. Use our knowledge base to access documentation and guidance written by our in house support team.

Screen Shots

A visual guide to some of the most commonly used screens and in the Email Scan secure web console.

System Status

Vital information on planned maintenance and system status.

Find out more

Contact us, view and compare all of our products or sign up to Email Scan